on the 15th May 2013 at 14:00 . This has now been resolved on the 15th May
2013 at 15:43
BT are currently experiencing difficulties with BTWholesale.com which may
affect your ability to access a number of applications including KBD,
Broadband Availability Checker and Tags on the Line.
Work has commenced to restore service.
BT Wholesale regrets any inconvenience this may cause you.
on the 15th May 2013 at 14:00 and is still ongoing
BT are currently experiencing difficulties with BTWholesale.com which may
affect your ability to access a number of applications including KBD,
Broadband Availability Checker and Tags on the Line.
Work has commenced to restore service.
BT Wholesale regrets any inconvenience this may cause you.
on the 24th April 2013 at 17:30 . This has now been resolved on the 10th May
2013 at 16:22
We are experiencing some authentication issues with Opal products.
This is intermittent and not impacting all customers on these products.
Further updates to follow.
on the 7th May 2013 at 15:30 and is still ongoing
We are currently investigating a possible problem within our core network,
which may cause packet loss and intermittent sessions for your customers. We
will let you know as soon as we have any further information.
on the 2nd May 2013 at 12:30 and is still ongoing
Customers will not be able to run KBD diagnostics via Eco Plus at this time.
This only affects 21CN lines, 20CN lines can still be tested normally.
BT engineers are currently investigating this issue and working to get it
resolved asap.
Updates to follow.
on the 2nd May 2013 at 14:00 and is still ongoing
Tiscali customers may be experiencing a drop in their connections and then
when attempting to re-connect they are not able to re-authenticate.
Tiscali engineers are currently investigating this issue and we will provide
an update on this when available.
on the 25th March 2013 at 18:59 . This has now been resolved on the 25th
April 2013 at 14:07
Over the weekend most of the country experienced severe weather =
conditions,
which have had a major impact on BT Openreach’s service.
As reported on the Service update call on Friday afternoon, their repair
work stack stood at 24k in line with their commitment. Today, they =
opened
with a work stack of just under 30k.
The weather has been affecting them in two ways:-
=95 Firstly, fault intake is up significantly and is trending towards =
69k
equivalent for the week excluding the bank holiday. They have been =
impacted
considerably with damage across many parts of their network with repairs
taking considerably longer to complete than normal.
=95 Secondly, their engineers are facing considerable access =
restrictions,
contributing to much longer journey times than usual.
Additionally, in parts of Scotland, Northern Ireland and Northern =
England,
their overhead line plant has been brought down by the weight of snow =
and in
some parts there have been major electricity outages.
The Isle of Arran, which has been very badly hit, has been without
electricity for three days and BT Openreach’s ability to reach the area =
is
being hampered by limited access. Getting their vehicles to the island =
by
ferry is not possible until Tuesday morning at the earliest and reflects =
how
difficult the situation is on the ground right now. They have a task =
force
on standby with the necessary equipment, just waiting to be transferred =
to
the island.
BT Openreach are working hard to recover the situation across the =
country
with the offer of more overtime and, during this unprecedented period, =
they
are looking at how they can reduce some of their provision work during =
the
first two weeks of April in order to move capacity to repair.
They are currently expecting to go into Easter with a work stack in the
region of 25-27k and will be looking to reduce this to around 20k by =
week
ending 12 April.
We will give a further update later this week and after the Easter =
break.
=09
on the 24th April 2013 at 17:30 and is still ongoing
We are experiencing some authentication issues with Opal products.
This is intermittent and not impacting all customers on these products.
Further updates to follow.
on the 18th April 2013 at 12:50 . This has now been resolved on the 23rd
April 2013 at 15:10
We are currently investigating an issue within Telehouse North affecting =
a
small number of xDSL subscribers. Further updates will be provided =
shortly.
=09
on the 18th April 2013 at 07:30 . This has now been resolved on the 23rd
April 2013 at 15:02
We have experienced a loss of connections on Tiscali services.
Your customers that subscribe to any Tiscali LLU services may experience
loss of service.
This is currently being investigated and further information will be
provided once the root cause of the issue has been identified and when
estimated resolve times are available.
Apologies for any inconvenience this service interruption may cause.
We are working to resolve this matter ASAP.
=09
